madu33 Privacy Policy

This page describes what we collect when you use madu33 and how we keep that data protected. We recognise that your privacy is essential—whether you access our platform via Android APK, iOS browser, or desktop web—and we commit to transparent practices across all jurisdictions where our services are available.

At madu33, we collect personal information only when necessary to deliver our entertainment service, verify your identity, process deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties. This policy outlines our practices for data collection, retention, and your rights.

What we collect on madu33

We collect your email address, phone number, and full name when you register an account on madu33. During identity verification—a step required before your first withdrawal—we request a scanned copy of your national ID (KTP, passport, or driver's licence) and proof of residential address such as a utility bill. This KYC (Know Your Customer) process protects both you and our platform against fraud and ensures compliance with local regulations in Jakarta, Surabaya, Bandung, and other supported regions.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we record the transaction date, amount, and method. We also log your IP address, device type, and browser information each time you log in to madu33. These records help us detect unusual account activity and recover your access if needed.

How we use your data on madu33

Your email and phone number allow us to send account notifications, withdrawal confirmations, and support responses in English or Indonesian. We use your identity documents solely to verify your age and residential status before processing large withdrawals. Transaction records help us reconcile your account balance and detect fraud or money-laundering patterns.

We analyse login timestamps and device information to identify unauthorised access attempts. If we suspect your account has been compromised—for example, during the heavy traffic periods around Liga 1 or Piala AFF—we may temporarily disable logins and ask you to confirm your identity before restoring access.

Third parties and our madu33 infrastructure

Our servers may sit outside your jurisdiction; we use cloud infrastructure in Southeast Asia and beyond to ensure fast load times and system redundancy. These data centres follow industry-standard encryption and access controls. We do not share your personal information with advertisers, data brokers, or unrelated third parties.

We engage payment processors (such as the operators behind e-wallet, mobile banking, and local payment integrations) to handle deposits and withdrawals. These processors receive only the minimum data needed to complete your transaction—your name, account number, and amount—and are bound by their own privacy policies. We also work with identity verification vendors to confirm the authenticity of your KYC documents; these vendors delete your scans after verification is complete.

Cookies and tracking on madu33

We use essential cookies to keep you logged into madu33 across sessions. Optional analytics cookies help us understand which pages are most visited and whether users encounter errors during deposit flows. You can disable non-essential cookies in your browser settings without affecting your ability to use madu33.

We do not use cookies to track your browsing across other websites. Our analytics data is aggregated and anonymised; we cannot identify you individually from it.

Your rights on madu33

You may request a copy of all personal data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated records. To exercise these rights, contact our support team via the in-app messaging centre or email. We typically respond within 48 business hours. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data protection authority.

• Request a data export in portable format
• Correct name, email, or address information
• Delete your account (your transaction history may be retained for compliance)
• Opt out of optional analytics cookies
• Withdraw consent for direct marketing messages

Data retention and account closure

We retain your account data for as long as your madu33 account remains active. If you request account deletion, we remove your personal information within 30 days, except where legal obligation (such as anti-money-laundering or tax reporting) requires us to keep transaction records for longer periods. We may retain anonymised analytics and transaction patterns indefinitely to improve our platform.

Contact us about privacy

If you have questions about how we handle your data on madu33, or if you believe your privacy has been compromised, reach us through the support page in your account. Our team responds in English and Indonesian within one business day. We welcome feedback on this policy and will update it if our practices change; any material change will be announced in your account inbox and on this page.

Last updated: This policy reflects our current practices. We review it quarterly and update it when legal requirements change across supported jurisdictions.